Privacy Policy

This Privacy Policy explains how Tamooh Tech LLC ("we", "our", or "us") collects, uses, discloses, and protects your information when you use our website and mobile application (collectively, the "Services"). By accessing or using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

1.1 Personal Information You Provide

• Name
• Email address
• Phone number
• Address or service location
• Login/signup details (both website and mobile app)
• Profile photo (optional—mobile app only)

1.2 Automatically Collected Information

When using our Services, we may automatically collect:

• Device information (device type, OS, browser type)
• IP address and access logs
• Interaction and usage data
• Cookies and similar tracking technologies

1.3 Media Permissions (Mobile App Only)

The mobile app may request access to your device's media library only when you choose to upload an optional profile photo.

No other media files on your device are accessed or collected.

2. How We Use Your Information

We use your information for purposes such as:

• Providing and improving the Services
• Managing bookings, quotations, and service requests
• Enabling login/signup, account access, and user authentication
• Facilitating hourly service bookings
• Sending updates, notifications, or confirmations
• Customer support and communication
• Enhancing security and preventing fraudulent activities
• Legal and compliance-related requirements

3. User Accounts (Website & Mobile App)

Both the website and mobile app offer optional login/signup functionality.

3.1 Account Features

Creating an account allows you to:

• Download and view quotations
• Book hourly services
• Access booking history (as features are added)
• Manage basic account information

3.2 Account Data Protection

Your account details are securely stored and encrypted in our backend database.

3.3 Profile Photo (Optional) – Mobile App

Uploading a profile photo is completely optional.

The app will only request media permissions if you choose to upload a photo.

4. How We Share Your Information

We do not sell your personal information.

We may share data with:

• Service providers (hosting, authentication, analytics, customer support)
• Operational staff or service providers when needed to complete your service
• Legal authorities when required by law

All third parties are required to maintain confidentiality and follow strict data-protection practices.

5. Data Security

We implement industry-standard security measures to protect your information.

All user account data is encrypted and securely stored.

Despite these measures, no system is completely secure, and we cannot guarantee absolute protection.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Enhance user experience
• Analyse performance and usage
• Remember preferences

Users may manage cookie preferences through browser settings.

7. Account Deletion

If you wish to delete your account:

Current Method

Submit a support request through the website or mobile app.

Your account and associated personal data will be permanently deleted within 7 days.

Future Feature

We are developing an in-app and in-website self-service option that will allow users to delete their own accounts directly from the account settings page.

Once deleted, your data cannot be recovered.

8. Children's Privacy

Our Services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The updated version will be posted along with a new "Last Updated" date.

Continued use of the Services after such changes indicates your acceptance.

10. Contact Us

If you have questions or wish to request account deletion, contact us:

• Email: support@tamooh.ae
• Support Page/Form: Contact Us

Last Updated: December 2, 2025